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Exchange & return

The return of products is possible within the statutory return period of 14 days. Shipping costs for the return must be borne by the customer.

​Unfortunately, we do not offer direct exchanges. However, you can contact our customer support regarding a return and re-order the correct product after reimbursement of the purchase amount.


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Returns

Would you like to return something from your order within the 30-day period? Then click on "Continue" and inform our customer support about your request. Please note that the return costs, according to our T&C, must be borne by the end customer. Special cases require the assessment of our customer support.

Continue with return



Exchange

​Would you like to exchange something within the return period? Please note that we do not offer direct exchanges. We can only exchange your order directly in special cases. Please contact our customer support by clicking on "Continue".

Continue with Exchange

Contact customer support

If you have any questions or queries, our customer support team is available between 9 a.m. and 6 p.m. on working days. As a small team, it is unfortunately not always possible for us to answer all calls. Just send us an e-mail if we are not available by phone.

 
+49 241 980 931 00
  support@steppenstrolch.de



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